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Service

The core business of DIGITAL Kft. is the turnkey delivery of hardware and software systems that meet our clients' requirements. We also sell computer and peripheral components, IT equipment, consumables and office equipment, build computers, design and install networks, and provide in-warranty and out-of-warranty servicing and maintenance for all of these products.

Our service department provides full support for equipment, including equipment supplied by third parties, both during and after the warranty period. Out-of-warranty service is usually provided under a fixed-fee repair and maintenance contract, but one-off repairs are also available without a contract.

We offer fast response times for repairing faulty printers and uninterruptible power supplies (including battery replacement) and for maintenance work, with on-site visits where needed.

Digital Kft.'s service engineers deliver, install and commission new and repaired equipment on site. They also handle first-line troubleshooting, respond immediately to user issues, and keep stocks of parts, service items and replacement units. Through our IT system support services, our specialists have full knowledge of the systems they operate and, when necessary, can carry out system-level interventions via remote management.

Thanks to our stock, we can supply many products immediately. Consumables needed for daily operation (ribbons, toner, ink cartridges, special papers, films, labels) are usually shipped from stock.

Our record-keeping systems let us trace the full “life cycle” of every device we sell and service, and look up each service event precisely. These systems also help clients plan their IT estate and produce fault statistics or inventories. All work carried out is recorded on a job sheet, which the client signs off and which forms the basis for billing.

Out-of-warranty service process

1. We inspect the faulty device and, if we consider the repair cost-effective, provide a quote for the work.
2. If you decide not to proceed with the repair, the inspection fee is payable.
3. If you order the repair, we source the necessary parts and carry out the work. Replacement parts come from the device manufacturer or from third-party manufacturers, and we can offer the warranty period provided by the manufacturer.